Privacy

Service requests and job records

The request form collects your contact information, property location and description of the damage so the restoration team can respond and manage your request. During a job, the record may also include photographs, inspection notes, insurance details, estimates and authorized work documents.

Access and service providers

Authorized workspace users can access records according to their permissions. Hosting and storage providers process information to operate the application. Records may be included in administrative backups. Documents shared through a customer link are accessible to people who possess that link, so keep it private.

Account access

Team members may sign in with Google. The application uses account identity information and a session cookie to provide authenticated access.

Questions and corrections

Ask your restoration team contact to correct inaccurate information or discuss access and deletion requests. Records needed for active work, agreements, payment, legal obligations or backups may need to be retained. Please avoid submitting passwords, payment card details or unrelated sensitive information in the service request form.